Information required by the Act on Specified Commercial Transactions
Supplier
Ishii Farm / Kiyoshi Ishii
Name of the person responsible for overall operations
Kiyoshi Ishii
Postal code
〒252-0181
Address
2859 Sanogawa, Midori-ku, Sagamihara-shi, Kanagawa
Phone number
070-4221-0723
Phone reception hours
9:00~17:00
Mail address
URL
Selling price
Please refer to each product page.
Payment methods and payment timing
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Credit Card: Payment is confirmed at the time of order.
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Cash: Please pay directly at the farm.
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Cash on Delivery: Please pay the delivery person in cash upon arrival of the product.
Delivery date
We will ship your order within 7 business days of receiving your order.
Additional fees besides the product price
Shipping Fee: Determined by Yamato Transport's rates.
Cash on Delivery Fee:
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Up to ¥9,999 → ¥330 (tax included)
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¥10,000 - ¥29,999 → ¥440 (tax included)
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¥30,000 - ¥99,999 → ¥660 (tax included)
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¥100,000 - ¥300,000 → ¥1,100 (tax included)
Returns, Exchanges, and Cancellations
Regarding Cancellations After Product Shipment:
As a perishable food, figs are shipped immediately after harvest. Therefore, cancellations, returns, or exchanges due to customer convenience are, in principle, not accepted.
In the unlikely event that the delivered product is damaged or spoiled, please contact us via [Contact Us] within 2 days of product arrival.
For Pre-orders:
Delivery dates are subject to change depending on the fig harvest and weather conditions.
Cancellations after the pre-order is complete are, in principle, not accepted. However, if you cancel for personal reasons by [1 week prior to the scheduled delivery date], a cancellation fee of [amount] will be charged.
In the event that product shipment becomes difficult due to unavoidable circumstances such as natural disasters, we may contact you and cancel the order.